Reports & security

Reports, security and support

Know what happens on your lines, and who is behind them. Monthly summaries, call history with recordings, fraud protection and phones that configure themselves.

  • Monthly summary per location, extension and number; call history with recordings
  • Fraud protection, attack blocking and a security dashboard
  • Phones that configure themselves when plugged in, managed for you by Brooklyn Tech Support LLC
Reports, security and support
Monthlysummary per location and extension
Recordingsin the call history
Fraudprotection on every line
Zero-touchphone provisioning
Know your numbers

Month summary and call history

A monthly report for the whole account or one location: calls received and placed, minutes used, missed calls, busiest hours, per extension and per phone number. Export it to CSV or print it.

  • Totals, per location, per extension and per number
  • Calls by day, hour and weekday
  • Top callers and top numbers called
  • Call history with recordings and live calls
Month summary report
Protected by default

Fraud protection and attack blocking

International and premium-rate calls are blocked unless you allow them, attackers are banned automatically on the phone system and the portal, and a security dashboard shows what was stopped.

  • Automatic bans for SIP and SSH attacks
  • Blocked numbers list per customer
  • Email alerts for suspicious calling
  • Provisioning protected against brute force
Security dashboard
Set up for you

Phones that configure themselves

Plug in a Yealink or Poly phone and it downloads its configuration: extension, labels, keys, codecs, time zone. Brooklyn Tech Support LLC manages the carrier side and the firmware.

  • Yealink and Poly desk phones and DECT bases
  • Remote control of any phone from the portal
  • Real people in Brooklyn, NY, remote and on site
  • Backups of your configuration every day
Zero-touch provisioning
Phone plugged in → asks BITS Voice Cloud for its configuration
Extension, line keys, speed dials and phone book applied
Firmware kept current from the portal
Remote reboot, resync and remote control from the portal

Ready to connect your business?

Tell us about your team and we will set up the right plan, numbers and devices.

Book a Demo