A full contact center on your phone numbers. Queues, agents, callbacks, a live supervisor view, reports and quality reviews, priced per agent seat.
Each queue decides who answers first. Route Spanish speakers to Spanish-speaking agents, put Gold customers at the front of the line, and set warning and critical wait times per queue.
Callers hear their place in line and the estimated wait, and can press a key to be called back instead. The system dials them when an agent is free and reports every attempt.
Answered, abandoned, service level, average wait and talk time per queue and per agent, with a call log you can filter and export. Review recordings with your own scoring forms.
Upload a list and the system dials it for your agents with the script on screen. Add a chat widget to your website that lands in the same queues. Forward a toll-free number before the queue on a schedule, or split a percentage of calls to another IVR.
Tell us about your team and we will set up the right plan, numbers and devices.
