Agent app

BITS Voice Agent

The Windows app for call center agents. Sign in, set yourself available, and take calls from the queue with the caller's history on screen.

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Sign in, set yourself available or on break, and take calls from the queue
Screen pop with the caller's history, transfers and callbacks
Wrap-up codes and call results

Windows10 and 11, 64-bit

1 clickto answer the next caller

Autoupdates from BITS Voice Cloud

Headsetauto-answer with any USB headset

Everything on one screen

The caller, their history and the queue

When a call arrives the agent sees who is calling, the earlier calls with results and survey scores, what the AI agent already learned, and a button to open the customer in your CRM.

Screen pop with the caller's earlier calls and notes
Open in CRM with one click, or automatically on answer
Supervisor messages right in the app
Pick a waiting caller or let the queue ring you

A real phone, too

Dial pad, transfers, hold, park and three-way calls

Outside the queue the app is a complete softphone for the agent's extension: recents, contacts, voicemail, transfer to any extension or queue, and attended transfers.

Blind and attended transfers, park and conference
Pause recording for card numbers
Choose which company number the called party sees
Hotkeys for answer, hang up and mute

States that supervisors can see

Available, break, wrap-up and results

Agents sign in with one code, set themselves available or unavailable with a reason, and close every call with a result code. Wrap-up time and talk time count toward the daily numbers.

Sign in from the app or with *45 on a desk phone
Unavailable reasons: break, lunch, training and your own
Call results and notes after every call
Handled calls and talk time for the day

BITS Voice Agent

The caller, their history and the queue

Dial pad, transfers, hold, park and three-way calls

Available, break, wrap-up and results

Ready to connect your business?

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